ChatBot
Visual AI chatbot builder for customer support & engagement
What is ChatBot?
Try ChatBotChatBot by Text is an AI chatbot builder designed to improve customer service and increase sales from your conversations. It trains an AI agent on your trusted information, personalizes replies using customer context, and can automate live chats and help desk ticket workflows. When a conversation needs a human touch, it supports handoffs with full context so customers don’t have to repeat themselves.
What does ChatBot by Text do for customer support and sales?
It helps you automate customer questions and live chat conversations while turning interactions into sales opportunities. The AI agent can respond with relevant, on-brand answers, recommend products, generate and qualify leads, and support cross-sell/upsell and abandoned-cart-style journeys using the context it has from past chats and connected customer information.
Is ChatBot a no-code chatbot builder, and how hard is it to set up?
You can start quickly with templates and build workflows using a no-code editor in the Text platform. Setup also uses an automated process that connects your trusted sources through the knowledge hub, so you can get your AI chatbot responding without building everything manually.
How do I train the chatbot using my website and documents?
You train the AI chatbot using your trusted sources via the knowledge hub, including scanning website content and adding multiple files. You can also create or edit articles as knowledge sources, and choose which sources the agent uses so it stays aligned as your content changes.
Can I control the chatbot’s tone and keep answers within safe boundaries?
Yes. You can set custom instructions to define the agent’s role, tone, and boundaries, and use language control to block toxic language and adjust tone through content moderation. Responses are designed to stay accurate by grounding them in your provided knowledge.
How does handoff to a human work during live chat or tickets?
For complex conversations, the AI can transfer chats to your team with full context, so the human agent can pick up the thread without the customer repeating themselves. The platform can also summarize ticket context in seconds to speed up decisions and make handoffs faster.
What customer context does the AI use to personalize and automate actions?
The AI agent can track website behavior such as visited pages and time on site, use customer details like names, emails, and purchase history, and reference full chat history and past tickets. It can then take actions using connected assets and your integrations, while workflows help automate repetitive support tasks.