ChatBot
Visual AI chatbot builder for customer support & engagement
What is ChatBot?
Try ChatBotChatBot is an AI-powered chatbot platform built for ecommerce teams to handle customer questions and guide shoppers toward purchases. It delivers instant responses with conversational AI, supports always-on site engagement, and can improve conversions with features like product recommendations, lead capture, and personalized offers. You can build and launch an ecommerce AI chatbot quickly with no technical skills, using your own website and support content as knowledge sources.
What does ChatBot do for ecommerce customer support and sales?
ChatBot provides an AI-powered ecommerce chatbot that resolves customer queries in real time, answers common questions instantly, and helps shoppers complete purchases. It’s designed for both support and engagement, including order and shipping inquiries, product availability, and payment options, plus sales-focused capabilities like product recommendations, lead capture, and personalized offers.
Is ChatBot a no-code visual chatbot builder?
Yes. You can build your ecommerce AI chatbot with ChatBot.com using a visual approach (including drag-and-drop flow building) without technical skills. You can also control how the bot uses your content by selecting which pages become knowledge sources and excluding unwanted content.
How do you train the chatbot using your business data?
You can use your website, documentation, FAQs, and support articles to train the AI chatbot. ChatBot uses natural language processing to learn your brand voice for more accurate responses, and you can choose the specific pages that act as AI knowledge sources while excluding content you don’t want included.
Can I preview and test my chatbot before connecting it to customers?
Yes. You can preview and test the chatbot directly in the Visual Builder to confirm it works as intended before going live with your visitors.
How does ChatBot personalize conversations and improve conversions?
ChatBot supports personalized experiences by matching messaging to conditions and goals (including personalized greetings) and by using conversation context such as browsing history and cart contents. It also enables sales-oriented interactions like product recommendations, cross-sell and upsell, and personalized offers, with smart handoff to humans when needed.
Does ChatBot integrate with ecommerce platforms and support multiple channels?
Yes. ChatBot.com connects with websites and ecommerce platforms, including Shopify, so you can reach customers on their preferred messaging channels through a unified customer service solution.