Salesforce
CRM platform for sales and service teams to build and deploy AI agents and customer apps on one platform.
What is Salesforce?
Try SalesforceSalesforce is an AI-powered CRM platform designed to help sales and service teams drive customer success using AI, data, and customer apps on a unified platform. With Agentforce, you can build and deploy autonomous AI agents that can work with trusted data across the Salesforce ecosystem to support employees and customers.
What does Salesforce help you do?
Salesforce helps businesses manage customer relationships with a CRM that combines AI, data, and Customer 360 apps on one platform. It also supports agentic AI through Agentforce, which helps automate and assist work for employees and customers using trusted information.
What is Agentforce in Salesforce?
Agentforce is Salesforce’s AI agent platform for building, customizing, and deploying autonomous AI agents to support employees and customers 24/7. It’s designed to connect agents to your data sources so they can use information in real time to take actions and complete tasks.
Can you build AI agents with no code?
Salesforce’s Agentforce AI Agent Builder is designed to let teams create custom AI agents using templates or by building without code. It’s aimed at making it easier to go from ideas to deployed agents within the Salesforce experience.
How does Agentforce work with your data?
Agentforce works by combining data, reasoning, and actions. It’s built to connect to data sources and use that information in real time so agents can make decisions and take actions based on trusted inputs.
Does Agentforce support AI copilots or multi-channel agent conversations?
Yes. Agentforce is designed for multi-turn, multi-channel agent conversations, including within Salesforce Lightning, Mobile, and Slack. It also supports human-and-agent workflows for customer service and employee productivity.
Is Salesforce’s AI designed with security and trusted architecture in mind?
Salesforce highlights “Trusted AI” through the Einstein Trust Layer, which it describes as using a private, zero-retention architecture. This is presented as part of Salesforce’s secure AI approach built directly into the CRM.