Pendo
Product and agent analytics platform with in-app guidance, session replay, and AI insights to guide adoption.
What is Pendo?
Try PendoPendo is an AI-powered analytics and adoption platform for builders that helps teams connect user behavior, feedback, and AI-driven insights to business outcomes. It unifies product analytics and agent analytics with in-app guidance, session replay, sentiment, and predictions, so product, growth, customer success, and IT teams can act on user data in real time.
What does Pendo do for product teams and AI agents?
Pendo connects your apps and agents to user success and business outcomes by combining product analytics, agent analytics, in-app guides, session replay, feedback, sentiment, and AI-powered predictions into a single source of truth. It also supports orchestration across in-app and email journeys based on product usage data.
Can I create in-app guides without a code deploy?
Yes. Pendo Guides lets you deliver onboarding, feature announcements, surveys, tooltips, and walkthroughs without a code deploy. Guides Pro adds advanced capabilities like code blocks, conditional logic, and a Resource Center.
How does Pendo help teams understand what users do with session replay?
Pendo’s Session Replay provides video-like playback of user interactions such as clicks, scrolls, cursor movements, and form inputs. It also includes privacy controls applied client-side before transmission.
How can AI assistants access Pendo analytics and take action?
Use the Pendo MCP Server. It allows AI tools that are compatible with MCP to query Pendo analytics, surface user insights, and take action on Pendo data directly within the assistant interface.
How do predictions like churn or upsell work in Pendo?
Pendo’s Predict module uses AI-powered churn prediction and upsell identification based on product usage and CRM data. Predictions can be pushed to tools like Salesforce, HubSpot, Slack, and Pendo segments.
Is Pendo designed for secure data handling and compliance?
Pendo lists SOC 2, GDPR, and HIPAA as part of its data privacy and security posture. It also includes client-side privacy controls for Session Replay before data is transmitted.