Miro
Collaborative visual platform for planning, design, and teamwork.
What is Miro?
Try MiroMiro is a collaborative visual workspace for teams to create and manage customer journey maps that lead to decisions. It helps cross-functional groups align on customer needs, bring together qualitative and quantitative insights, and turn journey work into actionable improvement plans. You can work in real time or asynchronously, and use templates and AI to accelerate journey mapping, research, personas, and roadmap planning.
What can you use Miro for in customer journey planning?
You can create customer journey maps in a shared workspace to help teams spot pain points faster, agree on solutions, and track what matters. Miro also supports end-to-end journey management by connecting journey work with the research, summaries, and action planning your team needs.
Does Miro support cross-functional collaboration for journey work?
Yes. Miro is built for cross-functional collaboration, so teams like marketing and engineering can co-create customer journeys and stay aligned on what customers need as you make decisions together.
How does Miro turn scattered customer feedback into priorities?
Miro Insights helps aggregate scattered qualitative and quantitative feedback such as customer quotes, support trends, and revenue data. It then synthesizes that input into opportunities and priorities so your team can focus on the most important next steps.
What does Miro’s AI do for journey mapping and related outputs?
Miro uses AI to turn teamwork on the canvas—like journey maps, notes, and research—into outputs such as user flows, prototypes, research summaries, and action plans. There are also AI-accelerated templates like Customer Journey Map and a User Persona Generator to help you move faster from insights to decisions.
Can you collaborate with others in real time and asynchronously?
Yes. You can work together in real time or asynchronously using comments, sticky notes, polls, voting, and video recording. This helps cross-functional teams keep moving forward on their own schedules.
How does Miro help you move from journey insights to tasks and tracking?
You can create task cards with assignees and due dates directly in your journey visualizations, then sync them with Kanban views and systems like Jira and Azure DevOps. Miro also supports organizing journey work with Spaces to capture each phase from customer lifecycles to individual journeys.