Tidio
Customer support and sales automation inbox that builds chat and email workflows with AI agent Lyro.
What is Tidio?
Try TidioTidio is a customer support and sales automation platform that brings chat, email, and social messages into one inbox. Its AI agent, Lyro, helps answer questions from your verified store and help data, recommends products, and can hand off complex cases to your team with full context. With no-code visual flows and ecommerce triggers, Tidio also proactively starts conversations and converts more interactions into sales and leads.
What does Tidio do for customer support and sales?
Tidio centralizes customer messages in one help desk inbox (including live chat, email, and social channels) and uses Lyro to automate support and sales conversations. Lyro can answer common questions, recommend tailored products, trigger Sales Flows at key moments, and escalate to your team when a case needs judgment—so conversations can resolve issues and also drive purchases and leads.
Is Tidio no-code, and how easy is it to build workflows?
Yes—Tidio uses a visual automation builder with a drag-and-drop canvas so you can build Flows without code. You can start from ecommerce templates and then use behavioral triggers to open chats at the right moments.
How does Lyro make sure answers are based on my data?
Lyro is grounded in your verified store data and your website/help center/product information, so replies reflect what you actually offer. When Lyro isn’t sure, it says “I don’t know” instead of guessing, and it can hand complex cases to your team with full context attached.
Which channels and tools can I use in one place with Tidio?
You can manage live chat, email, and popular social messaging channels in one shared inbox with one customer history. Tidio also supports features like ticketing workflows (turning chats/emails into tickets) and automatic chat assignment to route conversations to the right operator or department.
Can Tidio help recover carts and recommend products during chat?
Yes. Lyro can recommend products in the conversation, and Sales Flows can save abandoned carts by triggering the right message when a shopper is about to leave. Product recommendations are connected to your store inventory so they match your current catalog.
Does Tidio support security and privacy requirements?
Tidio is built for security review and includes GDPR support with tools for consent, deletion, and access control, plus CCPA privacy features. It also references AI Pact for safe and transparent AI use and provides SOC2-certified controls for security, privacy, and availability.