LiveChat
Live chat platform with AI Agents to answer questions, qualify leads, and automate customer support.
What is LiveChat?
Try LiveChatLiveChat (Text by LiveChat) is an AI-powered live chat platform that helps businesses start conversations, qualify leads, and support customers in real time. You can see visitor activity as it happens, track what’s driving conversations, and use AI Agents to answer questions, recommend products, and automate common support requests. LiveChat is built to work across popular eCommerce and CMS platforms.
What does LiveChat help you do?
LiveChat helps you connect with website visitors through real-time live chat, convert traffic into customers, and support customers across channels. With Text by LiveChat, you can see who’s browsing, start conversations, qualify leads, and track sales and performance from your chats.
Is LiveChat no-code or easy to set up for a typical website team?
Text by LiveChat is designed to integrate with your existing site or store platform, including Shopify, WordPress, and Webflow via supported options like plugins and tag manager setups. You can also test an AI Agent on your website in a preview mode before making changes.
Which platforms can you connect LiveChat with?
Text by LiveChat integrates with eCommerce and CMS platforms such as Shopify, WordPress, and Webflow, and it also supports connecting to tools like WhatsApp and Facebook Messenger. The site also lists options for adding the chat widget via Google Tag Manager and connecting AI assistants using MCP.
How does the AI Agent work in LiveChat?
You can use the AI Agent to answer customer questions when your team is busy or offline, and it can also engage automatically based on visitor behavior. The platform supports tasks like answering product questions and automating common requests such as checking order status when connected to your order system.
Can LiveChat automate support workflows and hand off chats to my team?
Yes. You can set up when the AI Agent transfers a chat to the right person or creates a ticket, with the chat attached for follow-up. Text also supports saving requests as tickets, collecting qualification questions and contact details, and routing conversations to the right team.
Does LiveChat offer a free trial or pricing details?
Text by LiveChat offers a free 14-day trial with no credit card required. It also provides example starting prices when billed annually: $19/user/month for running live chat with AI and $79/user/month for supervising conversations and routing customers across departments.