Kommunicate
Customer support automation platform for building AI agents that handle conversations, automate tickets, and hand off to humans.
What is Kommunicate?
Try KommunicateKommunicate is a platform for automating customer support with AI agents that know when to answer, act, hand off, and stop. It’s designed to keep high-confidence requests automated while escalating ambiguous or high-stakes conversations to a human with full context. Kommunicate also supports deploying across common support channels and expanding AI agents beyond support to areas like IT, HR, sales, and ops.
What does Kommunicate help you automate with AI?
Kommunicate helps automate customer support by using AI agents to resolve routine, high-confidence requests automatically. When a conversation is ambiguous, emotional, or outside what the agent can answer confidently, it hands off to a human with full context, so nothing is repeated or lost.
Is Kommunicate no-code friendly for building an AI agent?
Yes. Kommunicate offers a No-Code AI Agent Builder, so you can train your agent on your website, help docs, or FAQs and then deploy it across channels using built-in integrations and SDKs.
How does the AI agent decide when to escalate to a human?
The AI is designed to stop guessing when it doesn’t have enough information. It declines outside its training and escalates ambiguous, emotional, or high-stakes conversations to your team with full conversation context.
Which AI and NLP model providers does Kommunicate support?
Kommunicate supports multiple AI/NLP options, including OpenAI, Google Gemini, and Claude (Anthropic), along with conversational tooling like Dialogflow, Amazon Lex, and IBM Watson.
What channels and platforms can Kommunicate deploy to?
Kommunicate can deploy support automation across web and messaging channels, including WhatsApp, apps, and email. It also lists dedicated integrations for WhatsApp, Zendesk, WordPress, and chatbots on Android and iOS.
Is there a free trial to test Kommunicate?
Kommunicate offers a 30-day free trial and doesn’t require a credit card to get started.