Intercom
No-code live chat and customer messaging platform for businesses.
What is Intercom?
Try IntercomIntercom’s Helpdesk is a human-agent customer messaging workspace designed for fast support across multiple channels. It pairs the omnichannel inbox, ticketing, a help center, and a knowledge hub with Copilot to support agents during conversations, alongside Fin, the company’s AI agent, so AI and humans can collaborate seamlessly.
What is Intercom Helpdesk used for in customer support?
Intercom Helpdesk is used to manage customer conversations and service requests in one place. It brings together an omnichannel inbox (live chat, email, phone, and social), streamlined ticketing, and a help center for self-service, plus knowledge and reporting so teams can resolve issues faster with both human and AI support.
How does Copilot help agents during customer conversations?
Copilot 2 helps support teammates by gathering relevant context, taking action in connected systems, and handling conversation admin tasks. It’s designed to support agents while they work through the helpdesk so responses can be faster and more consistent.
Can Intercom help connect your existing support content to AI-assisted answers?
Yes. Intercom’s Knowledge Hub keeps all your support content in one place, so the helpdesk and AI experiences can reference the materials you want them to use for more consistent guidance.
Does Intercom support omnichannel workflows like live chat and email in one inbox?
Intercom supports omnichannel support in a single workflow, including live chat, email, phone, and social channels. These channels are managed through the inbox and ticketing so teams can track and resolve customer requests without switching systems.
Is there an AI-powered view of support performance and reporting in Intercom?
Intercom includes reporting with AI-powered analytics for support teams. This helps teams understand what’s happening across support and improve how they handle customer requests over time.
Where can I find Intercom’s security and compliance information?
Intercom provides a Trust Portal with a security overview, compliance documentation, and information related to privacy and data protection, intended to help teams assess and meet their compliance needs.