Intercom
No-code live chat and customer messaging platform for businesses.
What is Intercom?
Try IntercomIntercom’s Helpdesk is a human-agent customer messaging workspace that brings your omnichannel inbox, ticketing, and self-service knowledge together for support teams. It works alongside Fin (the company’s AI agent) so AI and humans can collaborate on customer conversations. With features like Copilot for support teammates, an AI-powered inbox, knowledge hub content, and AI-powered reporting, teams can handle requests faster from first contact through resolution.
What does Intercom Helpdesk do for customer support teams?
Intercom Helpdesk is a human-agent workspace for managing customer conversations and service requests in one place. It combines an omnichannel inbox (live chat, email, phone, and social), ticketing, a Help Center, a Knowledge Hub for your support content, and reporting to help teams resolve issues with both human and AI support.
How does Copilot 2 help agents inside the Helpdesk?
Copilot 2 is designed to support support teammates during conversations by gathering relevant context, taking action in connected systems, and handling conversation admin tasks. The goal is to help agents respond faster and more consistently while they work in the helpdesk.
How does Intercom combine AI support with human agents?
Intercom’s Helpdesk works alongside Fin, Intercom’s AI Agent, so AI and human teams collaborate seamlessly. The helpdesk pairs an omnichannel inbox and ticketing workflow with AI-assisted assistance and tools so customers can be supported throughout the conversation.
Can you use Intercom’s support content for more consistent answers with AI?
Yes. Intercom’s Knowledge Hub keeps your support content in one place, so the helpdesk and AI experiences can reference the materials you want to use for consistent guidance.
Does Intercom support omnichannel customer messaging in a single workflow?
Yes. Intercom supports omnichannel support in one place, including live chat, email, phone, and social channels, managed through the inbox and ticketing workflow. It also supports customer messaging and proactive outbound outreach.
Where can you review Intercom’s security and compliance information?
Intercom provides a Trust Portal that includes a security overview plus compliance documentation and information related to privacy and data protection for teams evaluating their compliance needs.