Intercom
No-code live chat and customer messaging platform for businesses.
What is Intercom?
Try IntercomIntercom has been reinvented as Fin, a company focused on delivering customer experiences across support, sales, and commerce. Fin’s product vision centers on using AI to act as a single agent with full context across the customer journey. Intercom’s modern customer communication roots remain, now expanded around the AI era of service and growth.
What does Intercom/Fin do for customer experience?
Fin delivers customer experiences across support to sales to commerce, with the goal of providing a single AI-driven agent that has full context across the customer journey.
How does Fin approach AI for customer support, sales, and commerce?
Fin’s vision is built around “the Customer Agent,” using AI to handle conversations and customer journeys end to end, rather than treating service, sales, and commerce as separate experiences.
What does “Fin for Service,” “Fin for Sales,” and “Fin for Ecommerce” mean?
Fin positions its capabilities for different parts of the customer journey: Fin for Service for customer support, Fin for Sales for inbound sales end to end, and Fin for Ecommerce for the entire shopping journey.
Which companies use Fin’s products?
Fin says that 30,000+ companies use its products.
Has Fin resolved large volumes of customer interactions?
Fin states it resolves over 2 million conversations weekly and has resolved 1M+ tickets weekly, with progress reported through its AI-powered service focus.
What changed when Intercom became Fin?
Fin describes a transition from being founded as Intercom in 2011 to rebuilding its product, infrastructure, and team around AI. It also describes expanding the vision from a customer service agent to a broader customer agent across the entire customer journey, with the company renamed from Intercom to Fin.