Intercom
No-code live chat and customer messaging platform for businesses.
What is Intercom?
Try IntercomIntercom is an AI-first customer messaging and support platform that helps teams acquire, engage, and retain customers. With AI features like Copilot, agents can get help answering questions and handling conversations faster while staying grounded in trusted knowledge. Intercom also supports end-to-end customer journeys through its inbox, tickets, and integrations across support, sales, and commerce.
What does Intercom do for customer support and messaging?
Intercom provides a customer messaging and support inbox for teams to handle conversations across channels, such as support and social messages. Its AI assistant (Copilot) helps agents find information and draft responses, troubleshoot issues, and suggest next steps in real time.
How does Intercom Copilot help keep answers accurate?
Copilot is designed to pull from your support materials and conversation history, so responses are based on your existing content. It also provides links to the top sources used for each answer, so agents can verify what the AI relied on.
What knowledge sources can Copilot use?
Copilot can use information from help center content and other support materials such as articles, URLs, PDFs, and macros. It can also draw from synced tools like Notion, Guru, or Confluence, with access managed through Intercom’s Knowledge Hub.
Is Intercom Copilot easy to roll out without building models from scratch?
Intercom positions Copilot as an agent assistant that can onboard and train new agents faster using your existing materials and past conversations. Teams can manage what Copilot can access in the Knowledge Hub and monitor usage and answer quality from a dedicated dashboard.
Which integrations can I use with Intercom for automations and data sync?
Intercom connects with popular tools to automate workflows and sync customer data, including Jira (tickets and workflows), Salesforce, HubSpot, Stripe, Statuspage, and Google Analytics. It also supports automation platforms like Zapier and Make, plus no-code options like ConvertFlow for landing pages and forms that sync with Intercom.
Can I schedule meetings and collect feedback directly in Intercom messages?
Yes. Intercom supports scheduling tools like Google Calendar and Calendly so leads and customers can book meetings from your conversations. It also offers survey and feedback options such as Survicate and tools for collecting NPS/CSAT/CES feedback (for example, InMoment Surveys) to measure and improve customer experience.