Intercom
No-code live chat and customer messaging platform for businesses.
What is Intercom?
Try IntercomIntercom is a customer service platform that brings human agents and AI agents into one workspace. It pairs Intercom Helpdesk—an omnichannel inbox with ticketing, a knowledge hub, and reporting—with Fin, an AI agent for customer service, so teams can collaborate and respond faster. It’s used by 30,000+ businesses and is designed to support both self-serve and assisted support across multiple channels.
What does Intercom do for customer support teams?
Intercom helps teams run customer service in one place by combining an omnichannel inbox and streamlined ticketing with live customer conversations, outbound customer messaging, a help center for self-service, and support reporting. The platform is built to connect human agents and AI agents in the same workspace for faster, more consistent responses.
How does Intercom’s Copilot support agents in the helpdesk?
Copilot is a personal AI assistant for support agents that provides instant, trusted answers while they work in the helpdesk. It’s designed to help agents find relevant information and draft responses more quickly during customer conversations.
How do I centralize my support content for AI-assisted answers?
Intercom’s Knowledge Hub brings your support content together in one place so Copilot and the helpdesk experience can use it to support consistent guidance. You can organize your knowledge so the AI has access to the support materials you want it to draw from.
Can Intercom help set up customer support workflows without building AI models?
Yes. Intercom positions AI as part of the agent workflow alongside your existing support knowledge, rather than requiring you to build AI models from scratch. You can set up what support content the AI can use through the Knowledge Hub and rely on the platform’s reporting to track results.
Which customer channels can support teams manage in Intercom?
Intercom supports omnichannel support in one place, including live chat, email, phone, and social channels, all managed through the inbox and ticketing workflow. It also includes a help center for self-service and outbound messaging for proactive customer communication.
What security and compliance resources does Intercom provide?
Intercom provides a Trust Portal with a security overview, compliance documentation, and information related to privacy and data protection. These resources are intended to help teams assess and meet compliance needs.