Crisp
All-in-one AI customer support and messaging platform
What is Crisp?
Try CrispCrisp is an AI-first, all-in-one customer support and messaging suite built around Hugo, its AI support agent for conversations. It brings omnichannel messages into a shared inbox, adds helpdesk-style workflows, and includes support features like a knowledge base, CRM, automations, and analytics. Crisp is designed to help teams respond faster, automate a portion of inquiries, and measure support performance to improve service quality.
What is Crisp and how does it help with customer support?
Crisp is an AI-first customer support and messaging platform built around Hugo, its AI support agent. It consolidates inbound conversations from multiple channels into a shared inbox, adds helpdesk-style workflows, and pairs that with tools like knowledge base, CRM, automations, and analytics to help teams support customers faster and improve service outcomes.
How does Hugo help teams during customer conversations?
Hugo is your AI support agent teammate, designed to help handle customer questions more efficiently while keeping conversations organized in one place. Crisp also supports AI help features like smart replies, auto-summaries, writing tools, and a support copilot trained on your content.
Can I use Crisp for omnichannel support across different messaging channels?
Yes. Crisp’s omnichannel inbox centralizes inbound conversations from channels including Chat Widget, Email, WhatsApp, Messenger, and more, so your team can manage and respond to messages from one collaborative space.
What can I do with Crisp’s AI agent workflows?
You can build an AI agent workflow in a simple 4-step process: train your AI using public/private resources (Crisp can browse your website and you can also import PDFs or write knowledge base articles), create a workflow, test and deploy it, then validate and measure results.
Does Crisp support no-code automation for internal workflows?
Yes. If you’re not ready for customer-facing AI agents, Crisp lets you craft internal workflows to speed up replies and reduce manual work using a no-code approach.
Does Crisp offer a free trial and what’s included?
Crisp offers a 14-day free trial with all Crisp features, and it says you don’t need a credit card to start.