Crisp
All-in-one AI customer support and messaging platform
What is Crisp?
Try CrispCrisp is an AI-first, all-in-one customer support and messaging suite built around Hugo, an AI support agent for customer conversations. It combines an omnichannel inbox with AI agents, a knowledge base, automations, analytics, and a built-in CRM to help teams answer faster and handle more inquiries. Crisp also includes an approach for training, workflow creation, and validation so you can deploy AI support experiences with confidence.
What does Crisp do for customer support teams?
Crisp provides an all-in-one platform for AI-first customer support, centered on Hugo as your AI support agent. It also includes an omnichannel shared inbox, a knowledge base for self-serve answers, AI helpdesk tools, and automation features to help teams resolve conversations faster and reduce repetitive work.
How do you train Hugo to answer using your help content?
You can train Hugo using the public and private resources you already have, including help materials and other knowledge sources. Crisp automatically browses your website, and you can also import PDFs and write knowledge base articles, then build your workflows on top of that trained content.
Can I create AI support workflows without coding?
Yes. Crisp lets you build your AI agent and workflows in a no-code way, with a guided four-step setup process to train your AI, create a workflow, test and deploy it, and then validate and measure results.
How does Crisp help teams collaborate across channels?
Crisp centralizes inbound conversations from multiple channels into a shared inbox so your team can access, manage, and respond to messages efficiently. It also supports a chat widget to handle support from your website and mobile apps, along with other channels such as email, WhatsApp, and Messenger.
What AI and automation capabilities does Crisp include?
Crisp includes AI helpdesk capabilities such as smart replies, auto-summaries, and writing tools, plus a support copilot trained on your content. It also supports automations—either for customer-facing AI agents or internal no-code workflows to speed up team replies and reduce manual work.
Does Crisp offer a free trial?
Yes. Crisp offers a 14-day free trial with all Crisp features, and it states that you don’t need a credit card to start.