Crisp
All-in-one AI customer support and messaging platform
What is Crisp?
Try CrispCrisp is the one complete suite for AI-first customer support, including Hugo—its AI support agent teammate. It brings customer conversations into a shared inbox so teams can collaborate, respond faster, and automate parts of their workflow. Crisp also supports omnichannel messaging across common customer touchpoints while offering AI assistance and operational tools to help support run smoothly.
What does Crisp do for customer support teams?
Crisp is an AI-first customer support and messaging platform built around Hugo, an AI support agent that helps teams handle customer conversations. It consolidates inbound messages into a shared inbox with helpdesk-style workflows, and pairs that with tools like automations, knowledge/AI support help, and analytics to improve response speed and customer experience.
What can Hugo do inside Crisp conversations?
Hugo helps organize and answer customer questions more efficiently during support conversations. Crisp also includes AI support capabilities such as smart replies, auto-summaries, writing tools, and a support copilot trained on your content.
How does Crisp handle omnichannel messaging in one place?
Crisp is designed for omnichannel support with a shared inbox that brings messages in from multiple channels, including options like Chat Widget, Email, WhatsApp, Messenger, Instagram, and more. That lets your team manage and respond to customers from one unified view.
How are AI agent workflows set up and deployed in Crisp?
Crisp’s AI agent workflows start by training the AI using your resources, such as letting Crisp browse your website and importing PDFs or writing knowledge base articles. From there you create the workflow, test it, deploy it, and then validate and measure the results.
Is Crisp no-code friendly for automating support workflows?
Yes. If you want to start with internal automation, Crisp supports internal workflows using a no-code approach to help speed up replies and reduce manual work. It also offers workflow automation tools (for example via partners like n8n and Make) alongside inbox automation options like auto-responders.
What does Crisp’s automation and moderation tooling include?
Crisp includes features aimed at reducing workload and improving inbox handling, such as Quick Actions, an Auto-Responder for automated answers on multiple channels, and AI moderation via Watchdog (which can answer FAQs and manage your inbox). You can also use tools like a Spam Detector with spam scoring, along with options such as scheduled messaging and automated message cleanup/delete.