Crisp
All-in-one AI customer support and messaging platform
What is Crisp?
Try CrispCrisp is an AI-first customer support and messaging platform built as a complete suite around Hugo, its AI support agent. It brings conversations into a shared support experience so teams can respond faster and automate parts of their workflow. Crisp is available on mobile and desktop for teams that want a unified way to manage customer support across channels.
What is Crisp and how does it help teams with customer support?
Crisp is an AI-first customer support and messaging suite centered on Hugo, an AI support agent for conversations. It consolidates inbound customer messages into a shared inbox, supports helpdesk-style workflows, and pairs that with tools like a knowledge base, CRM, automations, and analytics to help teams support customers more efficiently.
What is Hugo in Crisp and what can it do during conversations?
Hugo is Crisp’s AI support agent teammate that helps handle customer questions more efficiently while keeping conversations organized. Crisp also includes AI help capabilities such as smart replies, auto-summaries, writing tools, and a support copilot trained on your content.
Does Crisp support omnichannel messaging in one shared inbox?
Yes. Crisp’s shared inbox is designed for omnichannel support, bringing in messages from channels such as Chat Widget, Email, WhatsApp, Messenger, and more so your team can manage and respond in one place.
How do AI agent workflows work in Crisp?
Crisp’s AI agent workflows are set up by training the AI using your resources (Crisp can browse your website and you can also import PDFs or write knowledge base articles), then creating the workflow. After that, you test and deploy it and validate and measure the results.
Can I use Crisp for internal, no-code automations too?
Yes. If you’re not ready for customer-facing AI agents, Crisp also supports internal workflows through a no-code approach to help speed up replies and reduce manual work.
Is there a free trial for Crisp, and do you need a credit card to start?
Crisp offers a 14-day free trial with all Crisp features, and it states that you don’t need a credit card to start.