Chatbase
AI agent platform for customer experience teams to build, test, deploy, and optimize chat, email, and voice agents.
What is Chatbase?
Try ChatbaseChatbase is an AI agent platform built for customer experience, helping you build, test, deploy, and optimize AI agents across chat, email, and voice. It supports support, sales, and product guidance so customers can get answers end to end while your team manages with a single workflow. No-code setup is positioned as ready in minutes, with testing and continuous optimization after launch.
What does Chatbase do for customer support and sales?
Chatbase helps you create AI agents that handle customer interactions across channels such as live chat, email, phone, and Slack. You can run one agent per customer interaction to resolve support issues, engage prospects for sales, and provide product guidance using your defined role and guardrails.
Is Chatbase no-code and easy to get started with?
Chatbase is designed so you can build an agent without code, connect your data sources, and set the agent’s role and guardrails to be ready in minutes. After building, you can test real customer scenarios before deploying to ensure accuracy and brand consistency across channels.
How do you build, test, and deploy an AI agent with Chatbase?
Chatbase uses an agent lifecycle: build by connecting data sources and defining guardrails, test by running real customer scenarios, deploy by publishing across channels with a single click, and then optimize by tracking resolution rates and reviewing escalations to refine instructions.
Where can the AI agent be deployed?
You can publish your agent across chat and messaging, including WhatsApp, and also through email and Slack. Chatbase also supports voice so customers can call and get conversational responses, with deployment described as going live instantly.
Can Chatbase help keep the agent’s responses on-brand and within safe limits?
Yes. The platform lets you define guardrails and agent instructions, and it emphasizes testing against real customer scenarios for accuracy, brand consistency, and edge case handling. It also includes examples of guardrails such as avoiding unsupported promises and directing users to the right support path when needed.
How does Chatbase handle data security and compliance?
Chatbase states that it follows industry-leading compliance standards with GDPR, SOC 2 Type II, and HIPAA. It also says your data stays yours and is only accessible to your AI agent (not used to train models), with encryption at rest and in transit and secure integrations using verified variables.