Botpress
AI helpdesk and agent builder for end-to-end customer support actions, workflows, and human escalation.
What is Botpress?
Try BotpressBotpress is an AI-native customer support platform that takes real action on issues like refunds, account updates, and multi-step workflows. It resolves tickets end-to-end with an AI agent, then performs a hot handoff to a human when needed—keeping full conversation and troubleshooting context. Botpress is built to handle complex support cases and also learns from resolutions so recurring problems don’t require repeat human effort.
What does Botpress do for customer support teams?
Botpress runs AI agents that handle customer tickets end-to-end, including actions such as refunds, account updates, and other multi-step workflows. When a ticket needs a human, it switches to a hot handoff that continues with the existing conversation history and relevant troubleshooting details.
Is Botpress no-code or easy to set up?
Botpress is designed for teams to go live without engineering or dev resources. You can build AI agents using natural language and connect to your helpdesk via OAuth.
How does Botpress handle complex tickets and avoid handoffs to humans by default?
Botpress is built to handle tough tickets that don’t follow a simple script, with escalation rules and fallback logic that decide when the AI should act and when it should escalate. When it escalates, it provides full context so your team doesn’t start from scratch.
Can Botpress work with an existing helpdesk instead of replacing it?
Yes. Botpress can work on top of your existing helpdesk, and it supports connecting without migrating your tickets—so your existing support data stays intact. If you don’t have a helpdesk, Botpress Desk provides a full ticket management system.
Does Botpress support automation like multi-step workflows and account updates?
Botpress supports multi-step workflows such as account updates (for example, changes to plans, billing details, or correcting account errors) and order corrections, along with refunds and proactive outreach.
Is Botpress secure and compliant?
Botpress states it is SOC 2 compliant and GDPR compliant, and that security includes penetration testing by KPMG. It also notes infrastructure built on AWS with automatic scaling.