Voiceflow
Visual platform to build and deploy conversational AI agents.
What is Voiceflow?
Try VoiceflowVoiceflow is the enterprise platform for building, deploying, and managing AI agents for customer experience across chat and voice. Teams use a visual approach to design agent conversations, automate customer support and contact centers, and maintain control and governance. It also includes an Agent CMS and a Knowledge Base with Generative AI to help agents answer complex questions with grounded knowledge.
What is Voiceflow used for in AI customer service and contact centers?
Voiceflow helps teams build, deploy, and manage AI agents for customer experience across chat and voice. It’s used to automate customer support and contact center workflows while keeping governance and control over the agent experience.
Is Voiceflow more no-code or low-code, and is it suitable for non-technical teams?
Voiceflow is built around visual workflow and conversation design, which is intended to help teams create and manage AI agent experiences without relying solely on heavy engineering work. It’s also positioned as a collaborative platform for working across teams.
How does Voiceflow help teams manage and reuse agent content across departments?
Voiceflow includes an Agent CMS that consolidates large datasets of agent content across teams. This makes it easier to manage the content and knowledge that power consistent conversations across groups.
How does Voiceflow connect agents to knowledge for more accurate answers?
Voiceflow combines a Knowledge Base with Generative AI to resolve complex questions using a finely tuned knowledge base. This is designed to help responses stay grounded in the information your teams provide.
What can teams automate with Voiceflow’s conversation and workflow features?
Voiceflow’s Workflows support designing complex agent conversations, including customer support automation and contact center automation with Voice AI. Teams can also build agents for internal operations and other enterprise use cases like revenue protection.
Does Voiceflow support enterprise security and compliance requirements?
Voiceflow is designed for enterprise use with full control and governance, and it is SOC 2 and GDPR-compliant. The platform also provides security documentation such as its DPA and guidance on how customer data and personal data are collected, processed, and protected.