Twilio
No-code APIs for SMS, voice, email, and customer engagement
What is Twilio?
Try TwilioTwilio provides communications and engagement building blocks so you can coordinate customer interactions across channels, with humans and AI agents continuing the same context. It supports experiences built with messaging, email, voice, and customer identity and authentication capabilities. It also includes a customer data platform approach to collect and send unified customer data to many destinations for personalization and journeys.
What can you build with Twilio for customer engagement?
Twilio helps you create continuous, context-rich customer conversations across channels, so interactions can flow naturally over time between humans and AI agents. You can build using messaging, email, and voice capabilities to coordinate customer journeys with consistent context.
Is Twilio a good fit if I want to start quickly without building a full app first?
Yes. Twilio lets you sign up for a free account and use official server-side SDKs to send your first text message, phone call, or email in minutes.
Which communication channels does Twilio support?
Twilio supports messaging on a globally reliable platform, including SMS, RCS, WhatsApp, and MMS, and it also offers a SendGrid Email API for email delivery at scale. You can also build voice experiences as part of broader customer journeys.
How does Twilio help with authentication and reducing fraud?
Twilio includes user authentication tools designed to help fight fraud, including verification and identity lookup capabilities to help keep customer accounts secure.
What are the starting points for Twilio’s customer data pipeline plans?
Twilio’s Connections offerings include a Free plan ($0/month) and a Team plan that starts at $120/month, with a Business option for custom pricing. The Free plan includes 1,000 visitors/month and 500,000 reverse ETL records/month, while Team adds higher limits and public API access.
Is there a free plan or free trial for Twilio’s Connections?
Yes. Twilio offers a Free plan for Connections, and it also provides a 14-day free trial on the Team plan. You can create a free account to get started.