HubSpot
All-in-one CRM for growing businesses with automation tools
What is HubSpot?
Try HubSpotHubSpot’s Enterprise Customer Platform is an AI-powered, all-in-one customer platform built for organizations that want growth. It brings teams together around a single source of truth to help unify data, streamline operations, and launch value quickly. The platform is designed to be intuitive to configure without complexity, with AI that helps automate setup and key processes.
What is HubSpot’s Enterprise Customer Platform and what does it help you do?
HubSpot is an AI-powered customer platform built to unify your data, teams, and tools in one place. It helps enterprise businesses launch quickly, create consistent customer experiences, and coordinate work across marketing, sales, service, and operations using a shared view of customers.
Is HubSpot designed to be intuitive for enterprise teams, or does it require specialists?
HubSpot is built to help teams build powerful solutions without complexity. The platform is designed to be intuitive so your teams can create sophisticated, scalable systems without needing specialists, and AI can automate setup and key processes to help you get value faster.
How does HubSpot use AI to automate and improve customer workflows?
HubSpot uses AI to automate setup and key processes, including capabilities like conversational intelligence that analyzes call transcripts for trends and key phrases. It also supports automation like predictive lead scoring and journey automation to help teams spot opportunities, personalize experiences, and act on customer behavior.
What are examples of advanced enterprise features in HubSpot?
HubSpot includes features such as advanced routing (matching customers to the right experts using skills, capacity, and business rules), conditional SLAs (prioritizing tickets by urgency or customer tier), and predictive lead scoring (using AI to identify promising leads). You can also use tools like multi-touch revenue attribution, lookalike lists, and interactive voice response to support end-to-end operations.
How does HubSpot support data security and governance for enterprise needs?
HubSpot offers governance without sacrificing agility, including sensitive data protection with enhanced privacy controls for regulated information. It also includes role-based permissions, multi-account management, and options for custom objects to help teams maintain control while keeping data flowing across the organization.
Can HubSpot connect with other tools and data warehouses?
Yes. HubSpot supports cloud data integrations to share HubSpot data with cloud data warehouses, and it also connects with more than 2,000 apps through the HubSpot Marketplace, making it easier to keep systems in sync.